FAQ | family succeeds with online education

Frequently Asked Questions

To help you understand our courses

  • Real Live 1-1 and Group Classes
  • Real Live Video Based Interactions
  • Real Live and Useful Mentor Support
  • Real Life Success Focused Curriculum

Frequently Asked Questions (FAQ)

The one-on-one classes will have only one student with the teacher and the Premium classes will have up to 8 students in a class.

The one-on-one classes are entirely customizable and can be bought in multiples of 20 sessions. Each session is for 1 hour. The Premium courses are for one academic year.

The Premium classes are pre-scheduled, and you may change your batch by submitting a request to the support team, confirmation will be subject to seat availability.

For one-on-one courses, once the classes are scheduled, we strongly recommend following the class timings. However, if needed, classes can be rescheduled with a minimum of 3-hours notice to avoid inconveniences. We allow up to 2 such changes in a month.

You may choose any number of subjects or languages as per your need. For each subject you choose we recommend having at least 2 sessions a week.

You may also mix and match the classes when you need them with 2 days’ advance notice.

Suppose you would like classes for your second languages like Hindi, Arabic, French, Malayalam, Tamil, Kannada, etc. In that case, you may join our language-specific batches or one-on-one classes as an add-on. Please talk with your counselor to join the classes.

All of our paid classes offer an excellent opportunity for our students to interact fully with their teacher using a microphone, webcam, and chat. They can talk to the teacher, discuss their doubts, and get clear solutions.

We also have a community for all students to join and interact with each other for an enhanced learning experience.

We urge you to attend your classes on time and in case of any unavoidable reasons you can’t attend the classes then please use the recordings to watch the missed sessions. From time to time we conduct revision sessions so those will be a good opportunity to gain the knowledge.

For one-on-one classes, once scheduled the tutor will be waiting for up to 15 minutes then the class will be counted as a completed class. Such classes won’t be rescheduled or reallocated for another time.

We believe in the overall improvement of our students. So from time to time, we provide non-academic classes to improve our students’ learning skills and other personal qualities. These are short-term programs led by various professionals.

We recommend joining the year-long program to avail such benefits.

The premium courses will have up to 2 classes of 1 hour each per day.

The availability of recordings are subject to Edzym’s and our technical service providers’ terms of services and terms of use. If there are no paid sessions available for the student, these recordings will get deleted. The recordings are ideally stored for the current academic year as long as the student has active sessions scheduled.

Enrolling in the year-long program will get you the best discount.

We also offer a reasonable discount for siblings’ enrollment.

Additionally, we have an exciting referral program for those who’ve completed 1 month of any courses.

To get a better discount and access to some of our learning support activities we recommend you to go for a full plan for the entire academic year.

You may also try the course for one month and choose to upgrade to the full plan on the go.

We aim to provide quality education for all our students and do our best to achieve the best results for our students.

For any reason, if you find our classes are not meeting your expectations, you may request a full refund after attending 2 classes and within 7 days of purchase.

Within 7 days, if 3 or more classes are attended, the refund will be with the deduction of the classes attended.

After 7 days, there is no refund, modification, or cancellation allowed.

You may read more about refunds on our refund policy page.

Better learning requires better support, and we’re always a chat away to support you when in need!

– Edzym Support Team

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